Helpdesk Platform - Plugin for Premium URL Shortener

A comprehensive, AI-powered helpdesk and support ticket management system designed for Premium URL Shortener. Streamline customer support, improve response times, and deliver exceptional service with advanced features including AI-generated replies, real-time analytics, custom fields, and much more.

Live Demo

Email/Username: admin@gempixel.com / admin

Password: adminpass

Key Features

AI-Powered Support

• OpenAI Integration: Generate professional, context-aware replies automatically
• Custom AI Models: Train and deploy your own OpenAI fine-tuned models
• Smart Content Generation: AI-assisted reply generation, text rewriting, and summarization
• Multiple AI Models: Support for GPT-4, GPT-3.5, and custom fine-tuned models

Advanced Analytics Dashboard

• Real-time Statistics: Track total, open, pending, resolved, and closed tickets
• Priority Breakdown: Monitor urgent, high, medium, and low priority tickets
• Trend Analysis: 30-day ticket creation trends with visual charts
• Response Time Metrics: Average response time and first response tracking
• Satisfaction Ratings: Customer satisfaction rate and average rating display
• Agent Performance: Track agent resolution rates and assigned tickets
• Export Functionality: Export dashboard data in JSON or CSV format

Comprehensive Ticket Management

• Ticket Statuses: Open, Pending, Resolved, and Closed
• Priority Levels: Urgent, High, Medium, and Low priority classification
• Ticket Categories: Organize tickets with customizable categories and colors
• Agent Assignment: Assign tickets to specific support agents
• Auto-Assignment: Automatic ticket assignment based on workload
• Bulk Operations: Perform actions on multiple tickets simultaneously
• Ticket Search & Filters: Advanced filtering by status, priority, category, and date
• Overdue Tracking: Automatic identification of tickets exceeding SLA

Rich Communication Features

• Threaded Conversations: Full conversation history for each ticket
• File Attachments: Support for multiple file attachments per ticket/reply
• Attachment Limits: Configurable max attachments and file size limits
• HTML Support: Rich text formatting in messages
• Saved Replies: Create and reuse common response templates
• Reply Categories: Organize saved replies by category

Customer Rating System

• 5-Star Ratings: Customers can rate resolved/closed tickets
• Rating Comments: Optional feedback comments with ratings
• Satisfaction Metrics: Track overall customer satisfaction percentage
• Rating Analytics: Average rating calculation and display

Custom Fields & Categories

• Custom Field Types: Text, textarea, select, checkbox, radio, date, and more
• Required Fields: Mark custom fields as mandatory
• Field Ordering: Customize the order of fields in ticket forms
• Category Management: Create unlimited ticket categories
• Category Colors: Visual category identification with custom colors
• Category Sorting: Custom sort order for categories

Email Notifications

• New Ticket Alerts: Notify admins when new tickets are created
• Reply Notifications: Email users when agents reply to tickets
• Status Updates: Notify users when ticket status changes
• Customizable Templates: Fully customizable email templates
• Template Variables: Dynamic content with ticket details, user info, and more

Advanced Configuration

• SLA Management: Set Service Level Agreement hours for response times
• Auto-Close Tickets: Automatically close inactive tickets after specified days
• Contact Form Integration: Capture contact form submissions as tickets
• Attachment Settings: Configure max attachments and file size limits
• Rating Control: Enable or disable customer rating system

Complete Feature List

• Full support ticket lifecycle management
• Multi-status ticket workflow (Open, Pending, Resolved, Closed)
• Priority-based ticket classification (Urgent, High, Medium, Low)
• Category-based ticket organization
• Agent assignment and workload management
• Threaded conversation system
• File attachment support
• Customer rating and feedback system
• OpenAI GPT integration for reply generation
• Custom fine-tuned AI model support
• AI-powered text rewriting and improvement
• Automatic ticket summarization
• Real-time dashboard with key metrics
• Ticket status distribution charts
• 30-day trend analysis
• Response time tracking
• Customer satisfaction ratings
• Agent performance tracking
• Unlimited custom fields
• Unlimited ticket categories
• Saved reply templates
• Customizable email templates
• Responsive design (mobile, tablet, desktop)
• CSRF protection and security features
• Contact messages management