Service Management Module + Technician Mobile App for Perfex CRM

Note: This is a module designed for Perfex CRM. It is not a separate script.

Description

Service Management is a professional Perfex CRM module designed for handling service and repair jobs with field technician assignment, real-time workflow tracking, secure image uploads, geolocation logs, OTP verification, and a dedicated mobile app for technicians.

Important: A ready-to-use Technician Mobile App (APK) is included for demonstration and usage purposes. The mobile application source code is not included

Key Features:

• End-to-End Job Workflow: Track jobs from Pending -> Assigned -> In Progress -> Waiting Parts -> Completed -> Delivered.
• Technician Mobile App (APK): Ready-to-install Android application for field technicians to view assigned jobs, update status, upload images, and manage tasks in real-time with offline sync support.
• OTP Verification: Secure job completion via 6-digit One-Time Password sent to customers via SMS/Email.
• Geolocation Tracking: Capture GPS coordinates for job start and finish events.
• Before/After Photos: Visual proof of work with mandatory or optional image uploads.
• Dynamic Parts Selection: Text-based part entry with inventory autocompletion for fast data entry.
• Auto-Invoicing: Automatically generate Perfex invoices upon job completion.
• Multi-Language Support: Fully localized in 26 languages, including English, Spanish, French, German, Japanese, Chinese, and many more.
• Role-Based Security: OTP codes are masked from field technicians; only authorized management staff can view sensitive codes.
• Admin Management: Administrators can override and perform job actions (start/finish) even if not explicitly assigned.

Requirements:

• Perfex CRM (v3.4.x or higher).

Demo URL and Credentials:

Explore the module with our live demo:

• Demo URL: Demo
• Login:
  • Email: admin@example.com
  • Password: 123456

Demo Mobile App (Android APK Download)

The Technician Mobile App is available for direct download and installation:

Note: This is a direct APK download. You may need to enable “Install from Unknown Sources” on your Android device.

Installation Guide:

1. Log in to Perfex CRM as Administrator.
2. Go to Setup → Modules.
3. Upload the module ZIP file and click Install.

Customer Support

Your satisfaction is our priority! Reach out to us for support, customization, or installation help.

• Support Hours: Monday – Saturday
• Response Time: Within 1–2 Business Days
• Support Portal: https://support.hopperstack.com

Change Log

Version 1.0.0

• Added Technician Mobile App (Demo APK)

Version 1.0.0

• Initial release