Volts Connect – Twilio SMS Inbox & Campaigns for WordPress

Turn WordPress into a full Twilio SMS console

Volts Connect is a professional two-way SMS & MMS platform built directly into WordPress. Manage conversations, contacts, campaigns, analytics, and integrations from one clean wp-admin interface — without switching between Twilio, spreadsheets, or shared phones.

Learn more on the official site: Product overview · Features · Documentation. Support

• Two-way SMS & MMS inbox with chat-style conversations
• Contact mini-CRM with tags, notes, custom fields, and statuses
• Bulk SMS campaigns with segmentation, throttling, and quiet hours
• Multi-number support with labeled “Send From” routing
• Real-time analytics for messages, contacts, and campaigns
• Webhook forwarding for CRMs, automations, and external systems
• Optional role-based access control and notifications

Visual overview

Built for real teams

• Support & operations – Shared inbox, unread indicators, contact context, and clear ownership.
• Sales & marketing – Campaigns, follow-ups, replies, and analytics in one system.
• Agencies & developers – Multi-number routing, webhook forwarding, and client-ready workflows.

Core features

Inbox & conversations

• Chat-style SMS & MMS threads with unread indicators and archive controls.
• Contact cards inside conversations with tags, notes, and editable details.
• Search and filter by name, number, tags, or message content.
• Character counter, segment count, and encoding preview while typing.
• Media attachments with inline previews.

Contacts & custom fields

• Centralized contacts table with search and advanced filtering.
• Edit names, phone numbers, emails, tags, notes, and custom fields.
• Send SMS directly from the contacts list.

Analytics & reporting

• Total messages, sent vs received, response rate, and average length.
• New contacts growth and message trends over time.
• Campaign analytics with peak hours, activity charts, and top contacts.

Webhooks & integrations

• Auto-generated Twilio webhook URL with guided setup instructions.
• Optional webhook forwarder to CRMs, automations, and custom endpoints.
• Payload structure mirrors Twilio for easy reuse.

Add-ons & extensions

Volts Connect is modular. Add-ons can be enabled as your needs grow. View all available add-ons here: Add-ons overview

WooCommerce SMS Pack

• Order confirmations, status updates, and review requests.
• Cart abandonment and post-purchase follow-ups.

Automation & workflows

• Trigger-based workflows using keywords, tags, and business hours.
• Auto-replies, tagging, drip sequences, and actions.

Access control & roles

• Granular permissions per WordPress role.
• Control access to inbox, contacts, analytics, campaigns, and settings.

Add-ons are optional and not required to use the core plugin.

How it works

1. Install and activate the Volts Connect plugin.
2. Connect your Twilio account and SMS-capable numbers.
3. Configure the provided webhook in Twilio.
4. Start messaging, managing contacts, and running campaigns.

What’s included

• Volts Connect core WordPress plugin.
• Full documentation and setup guides.
• Ongoing updates per Envato license terms.
• Item support from Volts Consulting.

Requirements

• WordPress 5.8+
• PHP 7.4+
• HTTPS enabled
• Twilio account with an SMS-capable number

Support

Volts Consulting provides item support for installation, configuration, and bug fixes. Advanced workflows, integrations, and custom implementations are available separately.

Changelog

Version 2.1.0

• Added advanced analytics dashboard with time-based filtering and campaign insights
• Added custom contact fields with support for campaign merge tags
• Improved inbox UI with unread indicators, contact cards, and usability enhancements
• Introduced a modular add-on architecture for extensibility
• Added support for add-on bundles
• Added two new optional add-ons
• Improved overall UI consistency across plugin screens
• Fixed archive button behavior in the inbox
• Fixed contact edit modal overflowing on smaller screens
• Fixed add-on license validation issues
• Improved performance and general security hardening
• Fixed debug logs to display only when WP_DEBUG is enabled

Version 1.0.0

• Initial release