Fowtickets - Simple Customer Support Software With Ticketing System And Knowledge Base

Fowtickets Simple Laravel Customer Support Software With Ticketing System And Knowledge Base dedicated to people and website owners that provide specific services and want to add a ticketing system to their website or have a helpDesk to provide assistance to customers. This system contains many features that will help to provide good support to your customers.

Demo and documentation

• Frontend
• Link : https://demo.vironeer.com/fowtickets
• User access details
• Link : https://demo.vironeer.com/fowtickets/user
• Email : user@vironeer.com
• Password : User1234
• Agent access details
• Link : https://demo.vironeer.com/fowtickets/agent
• Email : agent@vironeer.com
• Password : Agent1234
• Admin access details
• Link : https://demo.vironeer.com/fowtickets/admin
• Email : admin@vironeer.com
• Password : Admin1234
• Documentation
• Link : https://docs.vironeer.com/fowtickets/index.html

Features

• Ticketing System:

  Experience seamless issue management with automated routing, collaborative tools, and performance analytics.

• Knowledge Base:

  Unlock a wealth of information with structured resources, guides, and efficient search functionality.

• Agents and Departments:

  Elevate collaboration and issue resolution with organized support teams and efficient routing.

• Email Notifications:

  Stay informed with real-time updates on ticket status, agent responses, and resolutions.

• Account Notifications:

  Receive important account updates and information to stay informed.

• OAuth Options (Facebook and Google):

  Simplify login with OAuth options, providing a convenient and secure experience.

• Email Verification:

  Enhance security by confirming account ownership through email verification.

• Two-Factor Authentication (2FA):

  Add an extra layer of protection with two-factor authentication for secure logins.

• Translatable:

  Translate any language website easily through the translation system available to you as an admin.

• RTL Supported:

  Ensure seamless compatibility with Right-to-Left, enhancing accessibility for diverse audiences.

Requirements

Server Requirements

• PHP 8.1x
• Operating System : Linux or Windows
• Shared, VPS or Dedicated Server
• MySql: 5.7+

PHP Extensions

• BCMath
• Ctype
• Fileinfo
• JSON
• Mbstring
• OpenSSL
• PDO
• pdo_mysql
• Tokenizer
• XML
• cURL
• zip
• GD

News And Updates

ChangeLogs

Version 2.1 [NEW] Full RTL support across Admin Panel, Frontend, User Panel, Agent Panel, and Emails [NEW] Admin translations added [NEW] Multi-article deletion feature [FIX] Resolved agent mail issues [FIX] Admin reCAPTCHA problem fixed [FIX] Knowledgebase article video embedding issue resolved Version 2.0 [NEW] Fully revamped and enhanced version Version 1.3 [NEW] Email notifications feature added [NEW] User notifications added [NEW] Email verification feature introduced [NEW] 2FA authentication support added [UPDATE] Enhanced admin panel design Version 1.2 [NEW] Advanced search functionality added [FIX] Fixed ticket attachment error [FIX] SMTP save change error resolved Version 1.1 [NEW] Facebook OAuth integration [NEW] Dynamic pages feature [UPDATE] Improved user panel [UPDATE] Enhanced user details Version 1.0 - Initial Release