Demo preview URL: http://support-demo.ultimatefosters.com

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New Version 1.7 released June 1, 2023

Change Log: https://support.ultimatefosters.com/section-version-log-releases-22

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Perfect support ticket system (or help desk ticketing system) & document management system

Support/Help Desk ticket system

This system helps one/multiple support agents to easily communicate with customers, keep details of all communication happening, maintain complete customer details, and many more.

A support system is a must-have for any company selling products or Services.

Document/Knowledge management system:

With a Knowledge/Document system companies can easily publish the complete document related to one or multiple products.

Document can be easily added, remove, or modified as per requirement. Also, customers can easily search their queries in documents, share documents with others, agents can share document with customers, and a lot more.

This type of system helps to reduce tickets.

Features:

This system provides the complete features set required for help desk. Check all the features below:

Tickets:

1. Public/private tickets
2. Ticket priority with Colored labels for easy understanding
3. Select product in ticket
4. Product license & support validation (Codecanyon & WooCommerce licensing integrated)
5. Ticket Subject, Description & additional details.
6. Configurable Instruction before opening tickets

Support/Technical agent:

1. Unlimited Super admin
2. Unlimited agents
3. Assign agent to specific products
4. Round robin automatic ticket assignment to agents

Integration:

License & Support duration validation is done using Envato (all marketplace) & WooCommerce Licensing plugin.

1. Envato (all marketplace)
2. Woo Software licensing
3. EDD (coming soon)

Canned Responses:

Canned responses are predetermined responses to common questions. In support, canned responses to frequently asked questions save a lot of typing time and effort.

1. Add one or more canned response
2. Response with merge/dynamic tags
3. Private canned response

Notification:

1. Email & Inbuilt app notification
2. Notification to customer
3. Notification to agent
4. Notiication on new ticket, ticket comments

Signature:

1. Configurable signature field for support agent
2. Dynamic tags in signature field
3. Auto-add signature on any reply by agents

Announcement:

1. Send announcement message with start and end date
2. Announcement to customers, agents or all.

Version Log:

Version Log