Ticky Helpdesk - Support Ticketing System & Knowledge base
Ticky Helpdesk is exclusively sold on Envato Version : 2.0.2.2 Ticky is a self-hosted Help Desk Software with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way. Features Tickets Management Knowledge Base Management Customers and Employees Management Categories Management Knowledge base rating Knowledge base friendly URLs Knowledge base search Social Login, users can signin wi…
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Description
Ticky Helpdesk is exclusively sold on Envato
Version : 2.0.2.2
Ticky is a self-hosted Help Desk Software with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way.
Features
- Tickets Management
- Knowledge Base Management
- Customers and Employees Management
- Categories Management
- Knowledge base rating
- Knowledge base friendly URLs
- Knowledge base search
- Social Login, users can signin with Envato, facebook and google.
- Multilingual you can add / translate the app to your own language just from the Dashboard
- Receive Email notifications on each new Ticket or Ticket reply
- Auto close ticket, Resolved tickets can be closed after X days automatically
- Auto assign Tickets to available agents
- Manage Saved replies to quickly answer common tickets
- Search for Customers, Articles, Tickets and categories for admins
- Professional Design
- Rich Text Editor with upload image support
- Easy Installation and update
- High Performance
- And much more…
Demo
http://ticky-demo.pandisoft.com/
Admin account : Username : admin@demo.com Password : 12345678 Agent account : Username : agent@demo.com Password : 12345678 Customer account : Username : customer@demo.com Password : 12345678Requirements
- PHP version >= 7.4.0
- OPENSSL enabled
- mysqlnd enabled
- PDO enabled
- mbstring enabled
- enizer enabled
- xml enabled
- ctype enabled
- fileinfo enabled
- json enabled
- zip enabled
- bcmath enabled
- GD_library enabled
- iconv enabled
- exif enabled
Documentation and Support
You can find online the documentation and get support on the following link
http://support.pandisoft.com/Change log
Update 1.7.0 – 26 July 21
Fixed : Bug on register page Fixed : Errors not showUpdate 1.6.9 – 19 July 21
New feature : Manager role permissions from Settings page Single page (Articles, Categories, saved replies, Settings page) New feature : Articles multi-Language New feature : User custom fields New feature : Auto save ticket reply on browser as draft New feature : reply attachments ( Agent / admin can can send attachments with ticket reply ) Fixed : Known Bugs and IssuesRelated products
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Ticky Helpdesk - Support Ticketing System & Knowledge base
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